![]() ![]() Although it’s not as feature-rich as the paid options, it still lets you create as many articles as you’d like, allows you to use over 200 pre-made templates, and has up to 500MB of storage. It offers some limited features and functionalities. You can even add your own code if you’re up for the challenge. ![]() There are plenty of features you can use to write and customize your articles. You can keep these articles private or share them with your team. lets you create an unlimited number of knowledge base articles, even in their free plan. However, I would have appreciated it if they had made the fact that there is no external knowledge base available more obvious. And even when I needed help, customer support was readily available and very helpful. Everything is very polished and easy to understand, even for someone like me, who doesn’t have much experience with workflow software.ĭespite a bit of confusion I experienced regarding publishing the article, I had a great time interacting with ’s software. The overall experience with the software itself was pleasant. Google Chrome is the most recommended, but you can also run it without issues on Firefox, Safari, and Microsoft Edge. runs on a browser, so the OS you use doesn’t really matter. Although, as a workflow software, it makes sense. I was a little surprised because there was no mention anywhere that offers an internal knowledge base as their only option. After some back-and-forth, the support rep told me that actually, there wasn’t any option to publish the article externally. The interaction was very professional and friendly, which I appreciated a lot. I read through a few, but I still didn’t know how to share my article with the outside world. So I decided to look for the information I needed in ’s support articles. So I tried to look around and click on everything I deemed helpful. Where is the publish button? Being somewhat used to the UI offering you a big bold button to publish your work, I was taken aback a bit. And that’s where I stumbled upon my first issue. Once I was done with adding pictures of plants, I decided the article was publish-worthy. I had a look around, and customized my article a little. ![]() ![]() Again, it’s nothing too impressive, but how easily you can build it into your articles is nice, and I can see how it can be useful for many people. This includes adding your own code, videos, GIFs, and checklists. I liked all the options to customize articles. It’s nothing too fancy, but it gets the job done and it’s incredibly easy to navigate. You get all the basic editing options you need to create a knowledge base article. In my case, I chose not to go with any of the starters, so I began with a blank page. Again, you can use them or skip them, whatever you prefer. You get offered a list of quick starters that provide structure for your article. Once again, use the Workspace panel, and access the doc you’ve just created. Once you’ve done that, you can start editing your knowledge base article. Once you do that, you can create your first document. Click on the Add option and select New Doc. To begin writing a knowledge base article, go to your Workspace panel, on the left of the screen. You can either choose to watch it, skip it, or come back later if you need it. Right off the bat, offers you a tutorial to get you started. In this dashboard, you can add your team members to the system, assign them tasks, and even see your team’s progress in the Timeline tab. Once you log into your account, you are greeted by your Main Workspace. Once you fill out your information and confirm your email address, you are good to go.Īs a workflow and productivity software, it’s only natural that the interface is clean and efficient. Not many advanced text editing options Getting started with. ![]()
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